FunkyFolks Return and Refund Policy

Last updated: October 19, 2026

At FunkyFolks, customer satisfaction matters to us. This policy explains how to request a return, replacement or refund.

1. Return Window

You may request a return within 14 days of receiving your order, subject to the eligibility conditions below and any additional rights required by applicable law.

To start a return, contact funkyfolks.store@gmail.com with your order number and the reason for your request.

Our team will explain the next steps and, where applicable, provide return instructions.

2. Return Eligibility

To qualify for a return under our voluntary return policy, an item should generally:

• Be unused and in its original condition.

• Include its original packaging where reasonably possible.

• Be accompanied by proof of purchase or an order number.

Please contact us before sending any item back. Unauthorised returns may be delayed or difficult to identify.

These conditions do not limit your statutory rights regarding faulty, damaged, misdescribed or incorrectly supplied products.

3. Hygiene and Product Condition

Some face coverings may be unsuitable for ordinary change-of-mind returns once opened or used for hygiene reasons, where such restrictions are lawful.

Any hygiene-related restriction will not remove your rights where a product is faulty, damaged, misdescribed or otherwise covered by mandatory consumer protection law.

4. Damaged, Faulty or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives damaged, faulty or different from what you ordered.

Include your order number, a description of the problem and photographs where helpful.

We will review your request and explain the available resolution, which may include a replacement, repair or refund as required by the circumstances and applicable law.

5. Change-of-Mind Returns

For eligible change-of-mind returns, contact us within the 14-day return window to receive instructions.

Return shipping arrangements and costs will be explained before you send the product back. Any cost allocation will comply with applicable law.

Please do not send products to an address that has not been confirmed by our support team.

6. Refund Processing

Once a returned item has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear depends on your payment provider or bank.

Where a refund is legally required, we will process it within the timeframe required by applicable law.

Original shipping charges, return costs and any other charges will be handled according to applicable law and the circumstances of the return.

7. Cancellations

If you need to cancel an order, contact us as quickly as possible at funkyfolks.store@gmail.com

We cannot guarantee cancellation after processing or dispatch has begun. This does not affect any cancellation or withdrawal rights that apply under law.

8. Consumer Rights

This policy does not exclude, restrict or replace any non-excludable rights or remedies available under applicable consumer protection laws, including those that may apply in the United Kingdom and Australia.

9. Contact Us

For returns, refunds or product issues:

FunkyFolks Customer Support
Email:funkyfolks.store@gmail.com